How it works
A clear process from first conversation to launch.
You'll deal directly with me throughout the project. I'll keep you clear on what's happening, what I need from you and what comes next.
No account managers. No handovers. No unnecessary complexity.
What happens if you decide to work with me
- 01
Tell me about your project
Send over a few details about your business, what you need and what you're hoping to achieve.
- 02
I review what you need
I'll look through what you've sent and work out the best next step. If we need to talk anything through, we'll arrange a discovery call.
- 03
Proposal
Once the scope is clear, I'll put together a proposal explaining what I'll build, what's included and the cost.
- 04
Deposit and project setup
If you're happy to go ahead, you accept the proposal and pay the agreed deposit. Then I'll get everything set up for the project.
- 05
Design and development
I'll build the project around the agreed scope and keep you updated as it takes shape.
- 06
Your review
You'll have the opportunity to review the work and give feedback before launch.
- 07
Final payment
Once the project is approved and ready to go live, the remaining agreed balance is due.
- 08
Launch
I'll take care of the agreed launch steps and make sure everything is ready to go live.
Not every project needs a call
Sometimes a message is enough. Sometimes it's easier to talk.
If your enquiry gives me everything I need, we may be able to move forward without a call. If there are things worth discussing first, we'll arrange a free 20-minute discovery call.
How Discovery Calls WorkFrom start to finish
You'll know who you're dealing with.
I handle the project directly, so you're not passed between salespeople, account managers and developers. The person you speak to about the project is the person responsible for building it.
Direct communication
Speak directly with me throughout the project.
Clear next steps
I'll tell you what I need from you and what happens next.
Visible progress
Once your project is underway, you can follow important updates through your project access.
Payments
You'll know what you're paying and when.
- There is no payment when you send a project enquiry.
- There is no payment required simply to have a discovery call.
- The proposal sets out the agreed project cost.
- The deposit becomes due after you accept the proposal.
- The remaining agreed balance is due before launch, once the work is approved and ready to go live.
What I'll need from you
Projects move more smoothly when I have the information and content needed to build them.
- Content
- Your wording, services and other business information.
- Brand assets
- Your logo, colours and existing brand material where you have them.
- Images
- Any genuine business, team or product photos you want included.
- Feedback
- Clear feedback when the project reaches review.
- Access
- Relevant domain or service access where the agreed work needs it.
Questions about the process
No. If your enquiry gives me what I need, I can review it and move towards a proposal without a call. If something is worth talking through first, we can arrange a free 20-minute discovery call. There is nothing to pay for the call, and you don't have to go further afterwards.
No. Sending your project details is free. A discovery call is free as well. Payment only comes into it if you decide to accept a proposal.
After you accept the proposal. The proposal sets out the agreed cost. The deposit is the first payment that starts the project. It is not due when you enquire, and it is not due just because we have spoken.
A typical Launch or Grow website takes around 10 to 14 days once I have the words, photos and details needed to build it. If those are still coming in, or feedback takes longer, around two to four weeks is more realistic. Larger Scale or custom projects have their own timescale, which I agree with you in the proposal. Package pages also show a typical timescale for each website package.
You'll review the work before launch and can tell me what needs adjusting within the agreed scope. If you want something outside that scope, I'll explain it before any extra work goes ahead. After launch, ongoing changes are optional through Website Care. That is not included automatically.
Once the project is underway, you'll have project access so you can see important updates. You'll use the details from your project confirmation, including your project number, to open it.
You review the work, the remaining agreed balance is paid, and then I carry out the launch steps we agreed. That can include connecting the domain and the initial setup needed for the site to go live. Exactly what is included is set out in your proposal.
The project price covers the agreed build and getting it live. It does not include ongoing support forever, and it is not a website subscription. If you want me to look after the site afterwards, Website Care is optional. You don't have to take it to own the website.
Ready when you are
Tell me what you'd like to build.
Send me a few details about your business and what you need. I'll review it personally and come back to you with the best next step.
No payment required to send an enquiry.