Terms & Conditions

About these terms

These terms cover use of this website, a website project, Website Care, and the Website Health Check. They are the Client Terms of Business linked from a Website Plan.

You are contracting with Creative Spark Digital Ltd. I run that company, and I am the person you deal with. In these terms, “I” and “Creative Spark Digital” mean Creative Spark Digital Ltd, trading as Creative Spark Digital.

If two documents disagree about your project, this order applies:

1. The Website Plan or quotation you have accepted.
2. A written project specification, if we have one.
3. The website package description that applied when you ordered, if you ordered from a package page.
4. These terms.
5. General pages on this website, including marketing text and FAQs.

A later written agreement that says what it changes overrides the earlier wording for that point. The Privacy Policy explains personal information. It does not set the price or scope of a project. The Cookie Policy explains cookies.

Browsing the website does not create a project. An existing project keeps the terms version recorded when that project was accepted, unless we later agree in writing to use a newer version.

About Creative Spark Digital Ltd

• Company name: Creative Spark Digital Ltd
• Company number: 17059945
• Registered in: England & Wales
• Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
• Email: cssdesignstudiouk@gmail.com

I design and build websites, and I can provide a Website Health Check, Website Care, and other digital work only where we have agreed it in writing. There is no separate legal department or account team. You deal with me.

How a project starts

A project enquiry does not require a payment, and it does not by itself start the build. The enquiry form asks you to confirm that you have read these terms and the Privacy Policy so I can deal with the enquiry. That confirmation is stored with the terms date then in use. A discovery call is optional. It is not a required step.

The agreement is formed when the Website Plan and Client Terms of Business are formally accepted online. Accepting the plan does not take a payment. Payment is not a second acceptance and it does not form a second contract.

The acceptance form asks you to confirm that:

• you accept that Website Plan
• you have read and agree to these Client Terms of Business
• work will not begin until any required deposit or payment step has been completed
• work outside the agreed scope may be quoted and charged separately
• you are able to accept the plan, either for the business named on the form or as the person entering the agreement

The form also asks which capacity you are contracting in: mainly for your trade, business or profession, or as an individual for purposes mainly outside your trade, business or profession. That choice is stored with the acceptance. It helps me give you the right contractual information. It does not, by itself, decide every legal question, and it does not remove any right the law gives you. A business name, an email address, or the package you choose does not decide that question either.

You also type your name. That typed name is stored with the acceptance. It is not a separate electronic-signature product.

The acceptance record stores the terms date, the privacy date, the capacity you selected, the commercial details of that plan, and a short snapshot of the Website Care and hosting wording then in use. If you are contracting as a consumer, it also stores whether you asked me to wait until the cancellation period ends or expressly asked me to start during that period, together with the wording of that choice. A proposal is normally open for 30 days unless it says otherwise.

If a deposit or other initial payment is required by the accepted Website Plan, that payment must be completed before project work begins. If the plan requires no deposit, no payment step is required before work. Where you are contracting as a consumer and you ask me to wait, work does not begin until the cancellation period described below has ended. A plan with no deposit does not skip that wait. The public package pages do not take the payment. The accepted plan controls the scope, the price, and any deposit.

Proposals and scope

The work, price, pages, features, assumptions, and exclusions are what the accepted Website Plan says. Public package names are Launch, Grow, and Scale. Older records may still use the internal names Spark, Flame, and Inferno for those same packages.

I do not include logo design, professional photography, copywriting, ongoing SEO campaigns, paid advertising, or extra pages and features unless the accepted plan says they are included. Third-party fees, such as a premium domain, a plugin, or stock images, are not included unless the plan says so.

Package prices shown on the website are the current public prices for a one-off website project. They are not copied into these terms, because the accepted plan is the price for your project. Website Care is a separate optional service.

Deposits and payment

Not every project has a deposit. The accepted Website Plan states the deposit, and that amount can be zero. Where a deposit is specified, it is a part-payment toward the agreed project price. It becomes payable after you accept the plan, and before I begin the project work. It is not an automatic penalty, a fee that is kept in every case, or a separate reservation fee. It is not charged when you send an enquiry, and it is not charged merely because we have spoken.

You can pay the deposit, or the full project price where that option is offered, by card through Stripe. I do not store your full card number. I may also send an invoice. A payment plan applies only if I have confirmed that schedule with you in writing.

The remaining project fee is the agreed price minus any amount already paid. Unless we agree otherwise in writing, that remaining fee is due after you have reviewed the website and before I launch it or hand it over for launch.

If a payment is late, I will:

1. email a reminder
2. follow up if it is still unpaid
3. pause the project if it remains unpaid after those reminders
4. not launch the website while the agreed project fee is unpaid

These terms do not add an automatic penalty or debt-collection charge. Pausing for late payment does not by itself cancel the project. If paying is difficult, contact me and I will discuss what is possible.

Project timescales

Dates in a Website Plan, on a package page, or on the process page are estimates. I do not guarantee a launch date unless a particular date is expressly agreed in writing as a commitment, which is not the normal position.

The public package pages currently describe Launch and Grow as around 10 to 14 days once I have what I need to build, or around 2 to 4 weeks if content or feedback takes longer. Scale is agreed when that project is planned. Your accepted plan may state a different estimate. An estimate moves if content, access, or feedback is late, or if the scope changes.

What I need from you

To keep the estimate realistic, I need you to:

• supply the text, images, logo, and other assets the plan relies on
• make sure that material can legally be used, as described below
• give accurate information about the business
• give feedback and approvals when I ask for them
• provide the domain, hosting, or account access the project actually needs

Please do not send passwords by ordinary email. Where access is needed, I will ask for it through the route agreed for the project.

Changes and additional work

Small refinements inside the agreed scope, during a revision round the plan includes, are part of the project. These are not automatically included:

• extra pages
• new features, integrations, or custom functionality
• a major change of design or structure after you have approved the direction
• further rounds beyond any revision rounds the accepted plan includes
• work that changes the direction of the project

I will tell you the extra cost and the effect on timing before I start that extra work. These terms do not set a rate for extra time. Extra work is quoted.

The accepted plan states what revision rounds, if any, are included. These terms do not add a fixed number of rounds on top of the plan, and they do not promise unlimited revisions.

Review and approval

I build the site and check the main pages and forms. I then share it for you to review. You tell me either that you are happy to move towards launch, or what still needs correcting inside the agreed scope.

There is no separate approval button in the public website. Your confirmation is the reply you give me about that review. A request at that stage for something outside the agreed scope is additional work, and I will quote it before doing it.

Final payment and launch

I do not launch the website, or hand it over for launch, while the agreed project fee is still unpaid, unless a written payment plan expressly allows launch before that payment.

The usual order is:

1. build and checks
2. your review
3. your confirmation, or corrections that are still inside the scope
4. payment of the remaining agreed fee
5. launch on the agreed domain, or handover of what is needed to publish
6. the access and handover notes the plan includes

Launch support is the support described in the accepted plan. It covers issues in the work that was agreed. It does not include new features or a redesign. These terms do not promise a fixed number of support days unless the accepted plan states one. Ongoing help after that is optional Website Care. Website Care is not required for you to own the bespoke website you have paid for, and it is not required for the site to have been launched.

Domains

Where the package or accepted plan includes it, the project includes one standard available .co.uk or .uk domain for the first two years, registered for you or your business, together with the initial connection, DNS, and SSL setup needed to launch. Premium domains, domains already owned or offered for resale, extra domains, and other extensions are not included unless we agree them, and I will not buy one without your agreement.

You are responsible for making sure the name does not infringe someone else’s rights. Domain ownership is separate from hosting. After the included period, renewal is your responsibility unless a later written agreement says otherwise. These terms do not set a renewal price.

Hosting

Where the package or accepted plan includes it, the project includes the initial hosting configuration needed to launch. That does not mean I pay ongoing third-party hosting charges indefinitely, and it does not include ongoing maintenance after the launch support in the plan.

Unless the accepted plan says otherwise, after launch you are responsible for ongoing hosting charges if you do not have an active Creative Spark Digital service that expressly includes managed hosting. Website Care plans include managed production hosting while that plan is active. Declining or cancelling Website Care does not remove your ownership of a bespoke website you have already paid for. It does mean managed hosting under that plan ends, as described in Website Care.

Website Care

Website Care is optional and monthly. It is not required in order to buy a website, to own the bespoke site after the agreed project payments, or to have launched it. There is no lock-in unless the accepted plan expressly says otherwise.

The current plans are Essential Care, Growth Care, and Business Care. What each plan includes, and the monthly price, are on the Website Care page and in the plan you accept. I do not repeat those prices here, so this page does not drift away from that catalogue.

In short:

• Essential Care includes managed production hosting, SSL management, scheduled backups, routine security and technical maintenance, and email support.
• Growth Care adds 30 minutes of content updates a month, performance monitoring, and a monthly website health check.
• Business Care adds priority email support, 1 hour of content updates a month, and a quarterly website review. Priority does not mean a guaranteed response time.

Unused monthly update time does not roll over unless we agree otherwise in writing. Care does not include unlimited changes, new pages, new functionality, redesigns, major integrations, SEO campaigns, copywriting, guaranteed uptime, a guaranteed response time, or third-party licences, unless the plan expressly says so.

Backups reduce risk. They do not guarantee that every backup can be restored, and they do not cover systems I do not control. Routine maintenance does not mean the website cannot be compromised.

You can cancel by giving 30 days’ written notice to cssdesignstudiouk@gmail.com. I will confirm the effective end date in writing. I may also end a plan on reasonable notice if fees stay unpaid or the arrangement is no longer workable, after trying to resolve it with you. When a plan that includes managed hosting ends, that managed hosting ends. I will give reasonable help to move the site to another host. I do not promise unlimited free migration, hosting that continues indefinitely after cancellation, a fixed migration time, or compatibility with every host. Domain ownership stays separate.

The subscription record in Stripe is updated by me. These terms are the notice period you and I work to. They are not an automatic setting inside Stripe.

Ownership and intellectual property

Bespoke work

The bespoke website design and build created for your project becomes yours when the agreed project payments have been received. Until then, I keep ownership of that work. A preview does not transfer it. Before final payment, you may view and comment on the work for the project. You may not publish, sell, or copy the unfinished site as the finished website unless I agree.

Website Care is not required for that transfer. Cancelling Care does not undo ownership of bespoke work you have already paid for.

What stays mine

My reusable materials stay mine unless we agree otherwise in writing. That includes design systems, templates, frameworks, components, admin tools, forms, and the methods I use across projects. You receive the benefit of them inside your finished website. You do not receive the right to extract or resell those reusable materials as a separate product.

Third-party and open-source material

I cannot transfer ownership of third-party or open-source software, fonts, plugins, stock assets, or other licensed material. Those stay with their owners and are used under their licences. If you need a reasonable list of open-source packages used in your project, ask me and I will provide what I practically can.

Portfolio

Unless we agree otherwise in writing before the project begins, I may show the completed website, or screenshots and a description of it, in my portfolio, on this website, in marketing, and in a case study. I will not publish confidential areas, private logins, or sensitive business data. If the project must stay private, tell me before it begins.

I will only publish a testimonial or a quote from you if you have clearly agreed. A thank-you email is not that agreement. You can ask me to remove a published testimonial, and I will do so within a reasonable time.

AI tools

I may use AI tools to help with research, drafting, design exploration, code, or the Website Health Check. I remain responsible for the project work I deliver under the accepted plan. An AI suggestion in a health check or an early draft is not, by itself, final advice.

Client-provided content

You keep ownership of text, images, logos, video, documents, and trade marks that you supply. You confirm that you have the right to use them on the website, and you allow me to use them as needed to carry out the project. If you are unsure about a photograph, font, or logo, check that before sending it. I can explain the practical issue. I do not give you a legal clearance of your assets.

Third-party services

A project or Care plan can depend on services I do not control, such as a domain registrar, a host, Stripe, an email provider, a plugin, or an external booking or maps tool. Their availability, pricing, and terms can affect what I can deliver. I am responsible for the work I agree to do. I am not responsible for a third party changing or withdrawing its own service, although I will help with the practical effect where I reasonably can.

SEO and business results

Where the plan includes basic SEO setup, that means technical preparation such as page titles, descriptions, and a sensible page structure. It is not a promise of a Google ranking, a level of traffic, a number of enquiries, sales, revenue, or a conversion rate. I do not guarantee those results.

Cancellation and refunds

If you are contracting as a consumer

If you accept a Website Plan as an individual for purposes mainly outside your trade, business or profession, you generally have 14 days after the day the contract is entered into to cancel without giving a reason, subject to the applicable statutory rules. The contract is entered into when you accept the Website Plan and these terms online. The 14 days do not run from the day you pay, unless the law itself makes payment the contract date, which is not how these terms form the agreement.

You can cancel by emailing a clear statement that you want to cancel to cssdesignstudiouk@gmail.com. You do not have to use exact legal wording, a special account, a telephone call, a letter, or a cancellation portal. You may use the model cancellation form below. Using that form is optional.

On the acceptance form you can ask me to wait until that cancellation period has ended before I begin, or you can expressly request that I begin during the period. Those are separate from accepting these terms, and separate from paying a deposit. Paying a deposit is not a request to start early.

If you cancel within an applicable cancellation period before the service has begun, I will normally refund the payments received for the service, subject to the applicable law.

If you expressly request an early start and later cancel during the cancellation period, I may charge the proportionate amount legally due for services supplied up to cancellation, where the statutory conditions are met. If the service is fully performed after that express request, you may lose the statutory right to cancel once full performance has occurred, where the legal conditions are met. Any amount already paid, including a deposit, is credited against the amount properly due. I do not charge twice for the same work.

This consumer cancellation information does not apply where you are entering the agreement for purposes mainly related to your trade, business or profession. If you are unsure, contact me before you accept. Nothing in these terms removes statutory rights, including rights under the Consumer Rights Act 2015 where it applies to services.

If you cancel outside those statutory rights

Email cssdesignstudiouk@gmail.com and say that you want to cancel. If you cancel, I may retain or recover a reasonable amount reflecting work actually performed and unavoidable or direct losses reasonably arising from the cancellation, subject to applicable law and this contract. I do not claim that every commercial loss is automatically recoverable.

Any deposit already paid is credited against that calculation. If the amount properly due is less than the money already paid, the appropriate balance is refundable. If it is greater, only the appropriate remaining amount may be due. Work that has not been supplied is not kept as a spare fee.

If I cancel

I do not have an unrestricted right to cancel. I may stop or end the work where there is a fair reason already described in these terms, including non-payment after the reminders above, abusive or unlawful conduct, a serious breach by you, or an inability to perform that is caused by something you have not provided after I have asked for it.

If I end the project when you are not in material breach, you are not responsible for the ending, or I cannot reasonably provide the agreed service, then amounts properly attributable to services already supplied may be accounted for where applicable, and payments for services that have not been supplied are refunded as appropriate. I do not simply keep unused prepayments.

Website Care is cancelled by the 30 days’ written notice above. I will confirm the effective end date. It is not cancelled by the project cancellation rules above, and cancelling the project does not by itself cancel Care. A fee already paid for a month of Care is for that month of service. I do not promise a refund of a period that has already been provided, and I do not promise an automatic instant cancellation or an automatic refund inside Stripe.

Model cancellation form

Using this form is optional. Emailing a clear cancellation request to cssdesignstudiouk@gmail.com is also sufficient. You do not have to use exact legal wording, and you do not have to provide information that is unnecessary to identify the contract.

Paused or delayed projects

Estimated dates assume I receive content, assets, access, feedback, and approvals in time. If those are late, the schedule moves. I am not responsible for a missed estimate that is caused by that delay. I do not charge an automatic delay fee.

If I have asked for content, feedback, approval, or access and there has been no meaningful response, I may send you an inactivity warning. That warning explains what is still outstanding, that the project may be paused, and what you need to do if you want it to continue. If there is still no meaningful response by the end of 30 business days in a row from the original request, I may pause the project and take it off the active schedule. Restarting depends on my availability at that time. I do not charge an automatic delay fee, a storage fee, or a restart fee. That pause does not cancel the contract and does not refund work already done. It is not an automatic cancellation.

I may also pause if:

• an agreed payment is still outstanding after the reminders above
• I am missing something only you can provide
• behaviour towards me is abusive or threatening
• a third-party service the project depends on is unavailable

I will normally tell you why the work has paused and what is needed to restart it.

Website Health Check

The Website Health Check is a free informational review of a public website address you submit. It can comment on presentation, clarity, mobile use, performance, and similar public signals. It uses automated checks, AI-assisted drafting, and a scoring approach I designed. The report is usually emailed to you.

It is not a legal audit, an accessibility certificate, a security test, or a ranking guarantee. It does not log into private areas. Do not send passwords. By submitting an address, you confirm you have permission to ask for that public review.

The completed report is yours to keep. The scoring method, templates, and tools used to produce it stay mine. A health check does not oblige you to buy anything, and it does not oblige me to carry out work mentioned in the report. Follow-up emails are described in the Privacy Policy.

Service availability

I do not promise that a website will be available 100% of the time, that it will stay error-free as browsers and devices change, or that a third-party service will always be available. I will carry out the agreed work with reasonable skill and care.

Neither of us is automatically in breach only because a delay is caused by something outside reasonable control, such as a power or internet failure, a hosting outage, serious illness, or a legal restriction, provided the affected person tells the other as soon as they reasonably can. If that continues for a long time, we can discuss pausing, rescheduling, or ending the affected service on reasonable terms.

Liability

I am responsible for loss or damage caused directly by my breach of contract or my negligence. That responsibility is proportionate to the services and the fees for the relevant work. These terms do not promise unlimited compensation, and they do not set a fixed money cap.

To the extent the law allows, I am not responsible for indirect or consequential loss, such as loss of profit, business, opportunity, or goodwill. Nothing in these terms limits or excludes liability where the law does not allow that, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Nothing in these terms affects statutory rights where you are a consumer.

Ending services

You may cancel a project as described in the cancellation section. Website Care ends by the notice described above, or on the reasonable-notice grounds described there. Ending Care does not by itself end your ownership of bespoke work already paid for. Unpaid agreed fees for work already done can still be charged.

I may stop work in the pause situations above. I do not treat a pause as a cancellation. Neither of us transfers this agreement to someone else without the other’s reasonable written agreement, except where the law allows a transfer without consent.

Your agreement is the accepted plan, any written specification, these terms, and any later written change. If part of these terms is found to be unenforceable, the rest continues. Formal notices can be sent by email to cssdesignstudiouk@gmail.com or by post to 128 City Road, London, EC1V 2NX, United Kingdom. Ordinary project email does not need to be in that formal form.

Changes to these terms

I will update this page when these terms change. The date at the top is that date. It is currently 27 September 2026.

A project that has already been accepted keeps the terms version stored on that acceptance record. Changing this page does not rewrite an acceptance that has already been stored, and it does not mean an existing client has accepted the new wording. A new Website Plan accepted after an update is accepted against the terms then on this page, and that date is what the new acceptance record stores.

Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales deal with disputes, except where mandatory law gives a consumer the right to use the courts of their home jurisdiction. This section does not decide every consumer-jurisdiction question in advance.

Contact and complaints

Creative Spark Digital Ltd
128 City Road, London, EC1V 2NX, United Kingdom
cssdesignstudiouk@gmail.com

If something has gone wrong, email me with what happened, your name, and any project or invoice reference. I aim to reply during normal business hours, Monday to Friday, excluding public holidays in England and Wales. I do not guarantee a fixed response time. There is no ombudsman or alternative-dispute membership stated here, because none is recorded for this business.

You can also use the contact form.