Terms & Conditions

1. Project timelines

Typical delivery windows are as follows, depending on agreed scope and availability:

• Spark / Flame: typically 2 to 4 weeks
• Inferno: typically 6 to 8 weeks or more

Timelines are estimates based on the work agreed in your proposal. We depend on timely feedback and the content/assets you supply. If feedback or content is delayed, the timeline may extend.

Scope control: this project is delivered as agreed in the proposal. Work outside the agreed scope (for example: added pages, new features, major changes to direction, or additional custom development) may require a separate quotation and a revised timeline before we start.

Inactive projects: if a client becomes inactive or we do not receive feedback, content, or approvals for an extended period, project timelines may pause and restart subject to availability.

2. Payment terms

• Deposit secures your slot: a project deposit is required to secure your place on our schedule. This will be confirmed in your proposal or invoice.
• Non-refundable once work begins or slot reserved: once your slot is reserved and we start preparing your project, the deposit is non-refundable.
• The remaining balance is due before the final launch of the website unless a different arrangement is agreed in writing.
• Payment plans may be offered on a case-by-case basis where agreed in advance. If payments are delayed, we may pause work and adjust launch timing until payments are up to date.

3. Revisions

Each project includes two rounds of design or content revisions at the relevant stages (for example, after initial design and after first build review).

Revisions are intended to refine work within the agreed scope. Additional revision rounds, or significant changes to the agreed scope, may be billed separately at the standard day or hourly rate. We will confirm any extra cost and timing before we continue.

4. Ownership

• Ownership transfers after full payment: full ownership of the final website design and build transfers to you after full payment has been received.
• Any third-party assets you provide (such as logos, photography, or fonts) must be correctly licensed for web use. You are responsible for ensuring you have the rights to use any assets you supply.

5. Hosting and maintenance

• Hosting is not included by default unless it is specifically listed in your proposal.
• Creative Spark Digital can recommend hosting providers and help you get set up, but hosting is billed directly by the provider.
• Ongoing maintenance, content updates, or retainer-style support are available separately and can be discussed as an optional add-on.
• We are not responsible for downtime, outages, platform changes, or problems caused by third-party services (including hosting, domains, email platforms, and content systems), or for issues caused by client-supplied assets or content.

6. Client responsibilities

To keep the project moving smoothly, you agree to provide content, assets, and feedback promptly. Delays in supplying content or approvals may push back agreed milestones or launch dates.

You also confirm that you have the rights to supply and use any content, images, copy, and third-party assets included in your project. Where required for delivery, you will provide timely access to the relevant accounts and settings (for example: hosting, domain, or email).

7. Launch support

After launch, we provide bug fixes and technical corrections for an agreed support period. This support is intended to fix issues, not to introduce new features or major design changes.

If you request new features or work that goes beyond the agreed scope, we will quote the additional work before starting.

8. Cancellation policy

Deposits are non-refundable once work has begun or your project slot has been secured.

If you cancel after work has started, any work completed up to that point may be billed in addition to the deposit, plus any unavoidable costs incurred on your behalf.

9. Contact

If you have any questions about these terms, or you would like to clarify anything before starting a project, please email cssdesignstudiouk@gmail.com.