Terms & Conditions

When we design and build a website specifically for you, the bespoke work created for your project becomes yours once you have paid everything agreed for that project.

Ownership transfers after final payment. Until all agreed project payments have been received in full, Creative Spark Digital Ltd retains ownership of the website design, build, and related deliverables we have created for your project.

Ownership does not transfer before final payment, even if you have been able to view a preview or staging version of the site. Payment and ownership are explained further in sections 7 and 15.

During your project, we may give you access to a staging site, preview link, or work-in-progress version so you can review progress. That is helpful for feedback — but it does not mean you own the work yet.

Until final payment is received, we grant you a temporary licence to view and comment on the work for project purposes only. You may not publish, sell, copy, or use the unfinished website as if it were your final site without our agreement.

Once final payment is complete, ownership transfers as described in section 14 and this temporary licence ends because you then own the completed bespoke work.

You remain responsible for all content and materials you supply for your project, including:

• Text and copy
• Images and photography
• Logos and branding
• Videos
• Documents and downloads
• Trademarks and trade names
• Any other media or files you provide

By supplying these materials, you confirm that you have the right to use them on your website and that doing so does not infringe anyone else's rights. Creative Spark Digital Ltd may rely on that confirmation when publishing your content as part of your project.

If you are unsure whether you have the right to use something — for example a stock image, font, or logo — please check before sending it to us. We can advise in general terms, but you are responsible for the content you choose to include.

Not everything in your website is created from scratch for one client alone. Like most professional web studios, Creative Spark Digital uses its own reusable materials to work efficiently and deliver consistent quality.

What stays ours

The following (and similar items) remain the property of Creative Spark Digital Ltd, unless we agree otherwise in writing:

• Design systems, layouts, and templates used across projects
• Frameworks, reusable components, and code libraries
• Animations, interactions, and styling building blocks
• Admin tools, CMS setups, and internal utilities
• Forms, calculators, and automation tools we have developed
• AI workflows, prompt libraries, and related internal processes
• Development methods and workflows we use to deliver projects

What you receive

You receive the benefit of these systems within your finished website — and ownership of the bespoke work created specifically for you once paid in full. You do not receive ownership of the underlying reusable assets themselves, and you may not extract, resell, or license our reusable materials for other projects or products.

This distinction protects our ability to run the business fairly while still giving you a website that is yours to use and own at the project level.

Your website may include third-party software and services that we do not own. Examples include:

• Open-source frameworks and libraries
• Fonts, icons, and stock assets under licence
• Plugins and extensions
• Payment processing (such as Stripe)
• Cloud hosting and infrastructure services
• Maps, analytics, and embedded tools
• Other licensed technologies agreed for your project

Ownership and use rights in these items stay with their respective owners or licensors. You must comply with any applicable licence terms, acceptable use policies, and subscription requirements that apply to those services.

We will use reasonable skill in selecting suitable third-party tools for your project, but we do not control how third-party providers change their services over time.

Where open-source software is used in your website, that software remains subject to its own open-source licence. Open-source ownership is not transferred to you or to us in a way that overrides the original licence.

You may use the open-source components as part of your live website in line with those licence terms. If you need details of specific open-source packages used in your project, ask us and we will provide reasonable information where practicable.

Unless we agree otherwise in writing before or during your project, Creative Spark Digital Ltd may display your completed website (or screenshots and descriptions of it) in:

• Our online portfolio
• Our website and social media
• Case studies and marketing materials
• Award or industry submissions where relevant

We will not include confidential information — such as private login areas, internal documents, or sensitive business data — in public portfolio material.

If you need the project kept confidential, tell us before the project begins and we will agree what can and cannot be shown publicly.

We will only publish a testimonial, review, or quoted feedback from you if you have given us clear permission to do so. We do not assume consent from a thank-you email or positive comment unless you explicitly agree to it being used publicly.

You can withdraw permission for a testimonial we have already published by contacting us, and we will remove it within a reasonable time.

We may use AI-assisted tools as part of our workflow — for example to help with research, drafting, design exploration, code assistance, or website analysis (including the Website Health Check tool).

These tools support how we work. They do not replace professional judgement. Creative Spark Digital Ltd remains responsible for the work we deliver to you under your project agreement.

AI-generated suggestions in a health check or early draft are starting points for review, not final professional advice on their own.

Copyright works in line with the ownership rules above:

• Bespoke work for your project — copyright in the custom website design and build created specifically for you transfers to you after final payment, together with ownership of that work.
• Reusable systems — copyright in Creative Spark Digital Ltd's reusable materials, templates, tools, and internal systems remains with Creative Spark Digital Ltd, as described in section 17.
• Client content — you retain copyright in content you created and supplied. You grant us a licence to use it as needed to deliver your project.
• Third-party and open-source materials — copyright stays with the original owners and is governed by their licences, as described in sections 18 and 19.

Website Care Plans are optional ongoing services for clients who want help keeping a live website secure, maintained, and supported after launch. You are not required to purchase a Care Plan — many clients only need a one-off website project.

We offer plans such as Essential Care, Growth Care, and Business Care. The features, limits, and monthly price for your plan are confirmed in your proposal, order confirmation, or the Website Care page at the time you sign up.

Each plan includes different levels of hosting support, updates, backups, and assistance. Care Plans provide agreed ongoing help — they do not include unlimited design, development, or content work. Work beyond your plan is quoted separately.

Care Plans are separate from the one-off website build in your main project agreement. Sections 25 to 32 below apply when you have an active Care Plan with us.

During a website project

For a standard website project, hosting is not included by default unless your proposal says otherwise. We can recommend providers and help you connect your domain, SSL, and hosting before or at launch.

Within Website Care Plans

Where your Care Plan includes hosting, we arrange hosting using carefully selected third-party providers suited to your website. The hosting environment is managed as part of your plan, but the underlying infrastructure is provided by those suppliers.

Third-party hosts have their own service levels, maintenance windows, and technical limits. Creative Spark Digital Ltd cannot control outages, network issues, or platform changes affecting third-party infrastructure. We aim to monitor hosting where included in your plan and to help resolve issues within our control, but we cannot promise uninterrupted availability of independent hosting services.

If you cancel a Care Plan that includes hosting, see section 31 for what happens to hosting and related services.

Where included in your Care Plan, we may perform routine software updates intended to improve security and stability. Depending on your website, this may include:

• Content management system (CMS) updates — for example WordPress, where applicable
• Plugin, theme, or extension updates
• Framework, library, or dependency updates
• Security patches

We apply updates carefully, but we cannot guarantee that every update will be compatible with every third-party plugin, integration, or custom feature on your site. If an update risks breaking something important, we will discuss options with you before proceeding where practicable.

Updates included in your plan are for maintenance — not for adding new features or redesigning your website.

Depending on your Care Plan, we may perform routine backups of your website. Backup frequency and retention depend on the plan you have chosen and what we have confirmed in writing.

Backups reduce risk but cannot guarantee recovery in every situation — for example after severe corruption, provider failure, or issues outside our control. We do not describe backups as infallible.

You should keep your own copies of important business records, original images, documents, and content that matter to your business, even when backups are included in your plan.

Support under a Care Plan is intended to help with issues relating to services we provide under that plan — for example hosting, security updates, backups, and the maintenance tasks included in your chosen plan.

Support under a Care Plan does not automatically include:

• New features or functionality
• Additional pages
• Redesigns or major layout changes
• Large or ongoing content changes beyond any time allowance in your plan
• Training on third-party software
• Major new integrations

Plans such as Growth Care and Business Care may include a limited amount of monthly content or update time, as described in your plan. Work beyond that allowance is normally quoted separately.

This ongoing support is different from the short launch support period after a new website project, which is described in section 42.

Creative Spark Digital is a small business. We do not offer fixed contractual response times or service-level agreements (SLAs) in these Terms.

We aim to respond to Care Plan support requests as soon as reasonably practicable during normal business hours (Monday to Friday, excluding public holidays in England and Wales).

Response times may vary depending on:

• Current workload and active projects
• Weekends and bank holidays
• Annual leave or short periods away from the desk
• The complexity of the issue

Where reasonably possible, we will prioritise critical issues affecting a live website — for example a site that is down or clearly broken — ahead of minor requests.

To help us support your website effectively, you agree to:

• Report issues promptly with enough detail for us to investigate
• Keep login credentials and access details secure
• Not knowingly install malicious, unlawful, or infringing material on your website
• Tell us before making significant technical changes yourself — such as installing new plugins, changing hosting, or editing core code — if you expect us to support the result
• Pay Care Plan fees on time, as agreed

Project delivery responsibilities (content, feedback, and approvals during a build) are described in section 41 of these Terms.

Website Care Plans are ongoing monthly services unless we agree a different arrangement in writing. There is no long-term lock-in unless your proposal explicitly says otherwise.

You may cancel by giving 30 days' written notice by email to cssdesignstudiouk@gmail.com. We may also end a Care Plan on reasonable notice if fees remain unpaid or if the relationship is no longer workable, after trying to resolve the issue with you first.

When a Care Plan ends:

• Hosting, monitoring, maintenance, and plan-related support may cease at the end of the notice period
• We will provide reasonable assistance to help you move hosting, DNS, or access to another provider where applicable
• Any fees owed to third-party providers (for example domain renewal or hosting) remain your responsibility

Cancelling a Care Plan does not affect ownership of a website you have already paid for under your project agreement. Section 43 (Cancellation policy) applies to website projects, not to monthly Care Plans.

Website Care often relies on third-party services such as hosting providers, DNS providers, domain registrars, email services, SSL providers, CDNs, and similar tools.

Creative Spark Digital Ltd is responsible for the services we provide directly under your Care Plan. We are not responsible for uninterrupted availability, pricing changes, or policy changes made by independent third-party providers, though we aim to help you navigate practical issues where we can.

Third-party software licences and intellectual property are explained in sections 18 and 19 of these Terms.

The Website Health Check is an informational review of a website address (URL) you provide. We analyse publicly available information from that site — typically starting with the homepage and related public pages our tools can reach without logging in.

Depending on what we can observe, the report may comment on areas such as:

• Design and visual presentation
• User experience and clarity
• Mobile usability
• Performance and loading behaviour
• Accessibility observations
• SEO and findability signals
• Trust signals and credibility
• Content quality and messaging
• Other technical observations visible from the public site

Reports are designed to give helpful guidance and ideas — not definitive conclusions about your business, legal position, or every issue on your website. The Health Check is an informational service to help you spot potential opportunities for improvement.

It is not a professional legal audit, accessibility certification, SEO guarantee, or cyber security audit.

Each Health Check report is produced using a combination of:

• Automated tools — to gather technical and structural information from the public website
• AI-assisted analysis — to help interpret findings and draft plain-English recommendations
• Predefined scoring models — to organise results in a consistent, readable format
• Human-designed review criteria — developed by Creative Spark Digital to reflect what matters for typical business websites

The finished report is usually delivered by email as a PDF (or similar format). Reports are informational. They summarise what our process could observe at the time of the check and suggest areas you may wish to review further.

You should understand the limits of the Health Check. It:

• Does not access private systems, admin areas, or password-protected pages
• Does not perform penetration testing or invasive security testing
• Does not test server security, hosting configuration, or internal networks
• Does not verify legal compliance (for example GDPR, industry regulations, or advertising rules)
• Does not certify accessibility or confirm conformance with WCAG or other standards
• Does not guarantee search engine rankings, traffic, or leads
• Does not guarantee business performance, sales, or conversion results
• Does not replace professional legal, financial, accessibility, or cyber security advice

We cannot identify every issue on every website. A favourable score or comment does not mean no problems exist. A lower score does not mean your website has no strengths.

By submitting a URL for a Health Check, you confirm that you have the right and permission to request a review of that website — for example, because you own the business, manage the site, or have authority to act on the owner's behalf.

We only analyse publicly accessible content. Do not provide passwords, login details, or instructions to access restricted areas. We will not use credentials to log into private systems as part of the standard Health Check.

How we handle personal information you provide (such as your name and email) is explained in our Privacy Policy.

Recommendations in your report are intended to help you prioritise possible improvements. They are suggestions based on automated analysis, AI-assisted interpretation, and our review framework — not instructions you must follow.

Every business is different. You should consider your own goals, budget, audience, and circumstances before implementing any suggestion. A recommendation that suits one website may not be appropriate for another.

If you are unsure about a recommendation — especially where legal, accessibility, security, or technical risk is involved — seek appropriate professional advice before making changes.

Artificial intelligence assists parts of the Health Check process — for example drafting explanations, grouping findings, or suggesting improvements based on the data collected.

AI-generated observations may occasionally be incomplete, outdated, or inaccurate. They are based on what could be seen at the time of the check and on the limitations of automated analysis. Creative Spark Digital Ltd presents the report as an informational service and applies human-designed criteria to how results are structured and communicated.

AI assists the workflow; it does not replace your judgement or the need for proper professional advice where that is required.

Once your Health Check report is delivered to you, the completed report (as provided to you) is yours to keep and use for your business.

Creative Spark Digital Ltd retains ownership of the underlying systems used to create reports, including:

• Scoring models and methodology
• Report templates and layouts
• Prompt libraries and AI workflows
• Automation systems and internal processes
• The overall review framework

You may not copy, resell, or republish our methodology or templates for commercial use without our written permission. General ownership of reusable materials is also explained in section 17 of these Terms.

A Health Check does not create any obligation for you to buy services from us. Likewise, Creative Spark Digital Ltd is not obliged to undertake work simply because it was mentioned in a report.

We may contact you about follow-up services — such as a discovery call, website project, or care plan — but only in line with our Privacy Policy and your communication preferences. Any paid work would be agreed separately with a quotation or proposal.

If you would like help implementing recommendations, contact us and we can discuss whether a project or add-on is suitable.

Creative Spark Digital Ltd will perform its services with reasonable skill and care, in line with what you would expect from a professional web design and development business.

We are responsible for loss or damage that results directly from our breach of contract or our negligence, but our responsibility remains proportionate to the services we provide and the fees you have paid for the relevant work. We do not promise unlimited compensation.

To the extent permitted by law, we are not responsible for indirect or consequential loss — such as loss of profit, loss of business, loss of opportunity, or loss of goodwill — unless such exclusion is not permitted by law.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, or liability for fraud or fraudulent misrepresentation.

Nothing in these Terms affects your statutory rights where you are a consumer. See section 45.

Website Health Checks, third-party hosting, and tools outside our direct control are subject to the limitations described in sections 25, 32, 35, and 38. A solicitor should review whether any financial cap on liability is appropriate for your business model before you add one.

If you are a consumer (an individual acting for purposes outside your trade, business, or profession), UK consumer law may give you rights that these Terms cannot remove.

Nothing in these Terms affects your statutory rights under UK law, including the Consumer Rights Act 2015 where it applies to services supplied to you.

Where consumer legislation applies, it continues to apply alongside these Terms. We have not attempted to rewrite consumer law in this document.

Custom website projects are often bespoke services that may begin before any cancellation period has ended if you have expressly asked us to start and acknowledged that your right to cancel may be affected once performance has begun. We will confirm this with you where relevant before work starts.

If you are unsure whether you are contracting as a consumer or on behalf of a business, contact us before placing an order.

If something has gone wrong, we want to hear about it. Please contact us first so we can try to put things right.

Email cssdesignstudiouk@gmail.com with a clear description of the issue, your name, and any relevant project or invoice reference. We will give you a reasonable opportunity to explain the problem and will aim to respond promptly during normal business hours (Monday to Friday, excluding public holidays in England and Wales).

We do not guarantee a fixed response time, but we take complaints seriously and will work with you in good faith to resolve genuine concerns where we can.

Sometimes events outside reasonable control delay or prevent performance. Neither party is in automatic breach of contract solely because of a delay caused by such an event, provided the affected party tells the other as soon as reasonably practical.

Examples include:

• Power failures or local internet outages
• Failure or interruption of third-party suppliers or hosting platforms
• Serious illness or incapacity affecting key personnel
• Government restrictions or legal requirements
• Natural disasters or severe weather
• Other events that could not reasonably have been avoided

If a force majeure event continues for a long period, either party may discuss whether to pause, reschedule, or end the affected services on reasonable terms.

These Terms and any dispute or claim arising from them (including non-contractual disputes) are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction, except where mandatory law requires otherwise (for example where you are a consumer with rights to bring proceedings in your home jurisdiction).

This section does not claim that these Terms are legally compliant in every situation. It simply states which country's law applies to this agreement.

Formal notices under these Terms may be given by email or by written correspondence to the contact details on record.

Notices to Creative Spark Digital Ltd should be sent to:

• Email: cssdesignstudiouk@gmail.com
• Postal address: 128 City Road, London, EC1V 2NX, United Kingdom

Day-to-day project communication does not need to follow this formal process — email is normally sufficient.

Your agreement with us is made up of the documents that apply to your specific services, including:

• Your proposal or quotation
• Your project specification (where provided)
• These Terms & Conditions
• Any later written agreements between us that expressly change or add to the above

If something in one document conflicts with another, section 3 (Order of precedence) explains which document takes priority. A later written agreement that expressly states what it overrides will take effect for that specific point.

Marketing pages, general FAQs, and informal emails are helpful context but do not replace your agreed proposal and these Terms unless confirmed in writing.

If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will continue to apply wherever possible. The invalid part will be treated as modified only to the minimum extent needed to make it valid, or removed if that is not possible.

Neither you nor Creative Spark Digital Ltd may transfer the agreement (or your rights or obligations under it) to another person or business without the other party's reasonable written agreement, except where the law allows a transfer without consent (for example in certain business reorganisations or insolvency situations).

We may update these Terms from time to time. The latest version will always be published on this page with an updated date (currently 29 June 2026).

Existing projects normally continue under the Terms that applied when you accepted your proposal or made payment, unless we both agree in writing to apply updated Terms to that project.

New services, renewals, or Care Plans started after an update will normally be governed by the Terms in force at the time you accept them.

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