Privacy Policy

Who controls your data

Creative Spark Digital Ltd (“we”, “us”, “our”) is the controller of personal information collected through this website and during enquiries and projects.

Information collected

We may collect the following information when you use this site or work with us:

• Enquiry details (your name, email address, phone number if provided, and what you’re looking for)
• Project details (information you share about your business, content, goals, assets, and feedback)
• Basic technical data (such as device type, browser, and pages visited) where analytics are enabled

How your information is used

We use your information to:

• Respond to enquiries and communicate with you
• Plan, deliver, and support your project
• Send project updates and important service messages
• Improve the website and understand what content is most useful
• Maintain security and prevent misuse

Payment data

Payments are processed securely by Stripe (or another trusted payment provider if we change provider in future). We do not store your full card details on our systems. Payment providers may collect and process your payment information to complete the transaction and help prevent fraud.

Analytics and cookies

We may use cookies and analytics tools to understand how the website is used, to improve performance, and to make the experience smoother. This can include information like pages visited, time on site, and device/browser type.

You can control or clear cookies through your browser settings. Some cookies may be required for essential site features to work properly.

Project tracking portal

Our project tracking and client portal uses an email address and job number (and may use a secure tracking link/token) to show the correct project updates and information for your project. This information is used only for providing the tracking/portal experience and keeping project communication clear.

Data sharing

• We never sell your personal information.
• We may share information with trusted providers only where necessary to run the business and deliver services (for example: website hosting, payment processing, and email delivery).
• We may also share information if required to meet legal or regulatory obligations.

Data retention

We keep personal information only as long as reasonably necessary for handling enquiries, delivering projects, providing support, and meeting legal obligations (including accounting and tax requirements). When information is no longer needed, we will securely delete it or anonymise it where appropriate.

Your rights

You may have rights to request access to your personal information, ask for it to be corrected, or ask for it to be deleted (where legally applicable). You can also object to certain processing in some cases.

To make a request, email us and we’ll respond as soon as reasonably possible.

Contact

If you have questions about this policy or how your data is handled, email cssdesignstudiouk@gmail.com.